Refund & Returns Policy
At Tropical Boho, we take great pride in the quality and design of our products. Each item is created or selected with care to reflect our commitment to premium coastal living and functional art.
We want you to be happy with your purchase, so please read our policy carefully before placing an order.
Eligibility for Returns
We accept returns or exchanges only under the following conditions:
- The item is damaged, defective, or faulty upon arrival
- You received the wrong item
- The issue is reported within 7 days of delivery
To be eligible for a return, items must be:
- Unused and in original condition
- In original packaging (if applicable)
- Accompanied by proof of purchase
Non-Returnable Items
Due to the nature of our products, we do not accept returns for:
- Change of mind purchases
- Sale or discounted items (unless faulty)
- Used or washed items
- Custom or personalised items (if introduced in future collections)
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
- Refunds will be processed back to your original payment method
- Processing time may take 5–10 business days depending on your bank
Shipping costs are non-refundable unless the return is due to our error (wrong or faulty item).
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at the email below.
Shipping for Returns
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Damaged or Incorrect Items
If you receive a damaged or incorrect item:
Please contact us within 48 hours of delivery with:
- Order number
- Photos of the item
- Description of the issue
We will resolve the issue as quickly as possible.
Contact Us
For any refund or return queries, please contact:
Email: [email protected]
Phone: 0450 227 208
